The delivery of products purchased on erboristeria.com usually takes place within 3/5 working days from the order.
ITALY: shipping costs €6.50 and is free for orders over €35.
EUROPE: shipping costs €12.
We recommend that you indicate an address where someone is always present to collect the package (for example: the concierge of your building, your office or a neighbor who you know is mostly at home). Couriers do not deliver to PO Boxes and Post Offices.
Delivery times may be delayed during special promotional events and holidays; carriers do not deliver on 25/12, 26/12, 01/01 and weekends.
Upon delivery of the goods by the courier, we recommend that you carefully check:
- that the number of packages delivered corresponds to that indicated in the transport document that we will send you via email.
- that the labels on the packages show your name and address;
- that the external condition of the packages does not show any alterations or signs of tampering: the packaging must be intact, not damaged or wet
- that the packaging closing materials (adhesive tape or plastic straps) have not been tampered with or altered in any way.
If, during the checks carried out, you find an anomaly, we recommend that you indicate it clearly on the courier's delivery note by adding SPECIFIC WRITTEN RESERVATION.
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