Returns and Refunds

If for any reason you are not satisfied with your purchase, you can return the products within 14 days from the order receipt date.

If you wish to replace one or more damaged, defective, or incorrect products, you can send an explicit declaration of the decision to withdraw to our customer service via the contact form, describing the problem encountered and sending a photo of the product.
Please remember that only products received damaged, defective, or incorrect can be replaced.

HOW TO REQUEST A RETURN
If you want to make a return, follow these simple steps:

1. Send a request to our customer service indicating the order number, the product you intend to return, and the reason. Customer service will send you all the instructions to proceed with the return shipment.
2. Place the products in their original packaging: the products must be returned in the same conditions in which you received them, i.e., in perfect condition, complete with all their elements, unused, with the original packaging and any attached manuals, labels, and tags still attached to the product.
   Returned items will be checked by our warehouse to verify that they have been returned intact, and we will charge you for any decrease in the value of the asset, refunding only the residual value of the Product.
3. Keep the shipping receipt. Once the return arrives at our warehouse, we will proceed with the refund using the same payment method used for the purchase or via bank transfer. Cash-on-delivery orders will be refunded via bank transfer.
   In the case of Return due to Withdrawal, shipping costs for returning the products are borne by the customer. The return will be the customer's responsibility until the box is delivered to our warehouse.
   In the case of Return due to incorrect, damaged, or defective product, shipping costs are borne by us. In addition to the value of the purchased products, the amount related to the logistical costs incurred for the delivery of the order will be refunded, if the returned product was the only one in the order. Furthermore, no transport costs for the return will be charged.

REFUND
The return will be processed within 10 working days from the delivery date to our warehouse. All payments made for the returned items will be refunded, including delivery costs in case of an incorrect, damaged, or defective product (with the exception of additional costs resulting from any choice of a delivery type other than the least expensive standard delivery type offered), without undue delay and in any case no later than 14 days from the date on which the withdrawal request was received by our Customer Care. These refunds will be made using the same payment instrument used for the purchase or via bank transfer, unless otherwise requested by the customer; in this case, any additional costs resulting from the different payment method chosen will be borne by the customer. The refund may be suspended until the goods are received or until the customer has proven that they have returned the goods, if earlier.