Returns and Refunds

If for any reason you are not satisfied with your purchase, you can return the products within 14 days from the date you received your order .

If you wish to replace one or more damaged, defective or incorrect products, you can send an explicit declaration of your decision to withdraw to our customer service at the email address test@test.com , describing the problem encountered and sending a photo of the product.
We remind you that only products that are received damaged, defective or incorrect can be replaced.

RETURN REQUEST METHOD
If you want to make a return, follow these simple steps:

1. Send a request to our customer service indicating the order number, the product you intend to return and the reason. Customer service will send you all the instructions to proceed with the return shipment.
2. Insert the products in the original packaging: the products must be returned in the same conditions in which you received them, i.e. in perfect condition, complete with all their elements, unused, provided with the original packaging and any attached manuals, labels and tags still attached to the product.
   The returned items will be checked by our warehouse to verify that they have been returned intact and we will charge you for any decrease in the value of the goods, refunding only the residual value of the Product.
3. Keep the shipping receipt. When the return returns to our warehouse, we will make the refund with the same payment method used for the purchase or by bank transfer. Cash on delivery orders will be refunded via bank transfer.
   In the case of returns due to withdrawal, the shipping costs for returning the products are borne by the customer. The return will be the responsibility of the customer until the box is delivered to our warehouse.
   In the case of returns for an incorrect, damaged or defective product , the shipping costs are at our expense. In addition to the value of the products purchased, the amount relating to the logistics costs incurred for the delivery of the order will also be refunded, in the event that the returned product was the only one present in the order. Furthermore, return shipping costs will not be charged.

REIMBURSEMENT
The return will be handled within 10 working days from the date of delivery to our warehouse. All payments made for returned items will be refunded, including delivery costs in the event of an incorrect, damaged or defective product (with the exception of additional costs resulting from the possible choice of a type of delivery other than the least expensive type of standard delivery offer), without undue delay and in any case no later than 14 days from the date on which the withdrawal request was received by our Customer Care. These refunds will be made using the same payment instrument used for the purchase or by bank transfer, unless a different request is made by the customer; in this case, any additional costs resulting from the different payment method chosen will be borne by the customer. The refund may be suspended until the goods are received or until the customer demonstrates that they have sent the goods back, whichever is earlier.